To reset the whole Outlook nickname cache for Outlook 2010 and later versions, use one of the following methods: 

Method 1
  1. Open Outlook.
  2. On the File tab, click Options.

    The screen shot for this step

  3. Click the Mail tab.

    The screen shot for this step

  4. Under Send Messages, click Empty Auto-Complete List.
  5. Click Yes.

Outlook will generate a new nickname cache.




Method 2
  1. Click Start, and then click Run.
  2. Start Outlook by using the /CleanAutoCompleteCache switch. To do this, type Outlook.exe /CleanAutoCompleteCache

    Note If Outlook is not installed in the default location, you must point to the path of Outlook.exe.

Outlook will generate a new nickname cache.